Warranty Policy


3.0 Warranty Policy

Pan Am Imaging warrants its product against any defects or malfunctions for 60 days unless otherwise specified at the time of sale. Details of warranties for X-ray tubes and ultrasound transducers will be made available at the time of order or by inquiry to Pan Am Imaging. This warranty is void if the serial number has been altered or removed from the product. If the failure of the product is a result of accident, abuse, misapplication or Acts of God, Pan Am Imaging shall have no responsibility under this warranty policy. Warranty terms and credit terms are as follows:

3.1
All warranty claims require a valid RMA number valid for warranty only to be requested within 60 days of the original shipment date or as stated at the time of sale. Please contact Pan Am Imaging to obtain an RMA number prior to returning product.
3.2
Warranty credit will only be issued when a warranty replacement has been ordered. Warranty returns without a warranty re-order will be credited 70% subject to contingencies stated in this policy.

3.3
All warranty parts must be returned to Pan Am Imaging within 45 days of the original shipment date.

3.4
All warranty parts returned without an RMA number will be processed as an Exchange part and no credit will be issued

3.5
All warranty claims will undergo a technical review validation, and credit will only be issued on valid and approved warranty claims.

3.6
Warranty Credit – Credit for a valid warranty claim will be issued as follows:

  • Part received within 60 days of original shipment date
    • - 100% credit
  • Part received within 90 days of original shipment date
    • - 50% credit
  • Part received after 90 days of original shipment date
    • - No credit issued
  • Invalid warranty (determined by a technical review)
    • - Received as an Open restock

4.0 Limited Warranty

Pan Am Imaging warrants that the Parts other than X-ray tubes and will meet manufacture specifications during the applicable Warranty Period, defined above. Warranties for any other Parts, if any, are exclusively those offered by the manufacturer or refurbisher of such Parts. Except for the warranties described above, all Parts are sold AS IS, and WITH ALL FAULTS, and PAN AM IMAGING INC. MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED REGARDING THE PARTS SOLD UNDER THIS POLICY AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

5.0 Limitations of Liability

PAN AM IMAGING INC. TOTAL LIABILITY FOR ANY CLAIM UNDER THIS POLICY IS LIMITED TO THE PRICE OF THE PART (S) WHICH ARE THE BASIS FOR SUCH CLAIM, REGARDLESS OF WHETHER SUCH CLAIM IS MADE AT LAW, IN TORT, IN CONTRACT OR PURSUANT TO ANY OTHER THEORY, INCLUDING STRICT LIABILITY, NEITHER PAN AM IMAGING NOR CUSTOMER WILL HAVE ANY LIABILITY TO THE OTHER FOR PUNITIVE INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOST PROFITS OR REVENUE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF THE SAME. THE TRANSACTION DESCRIBED IN AND THOSE OCCURRING PURSUANT TO THIS POLICY ARE EACH COMMERCIAL TRANSACTIONS. ANY ACTION RELATED TO THIS POLICY SHALL BE BASED SOLELY ON COMMERCIAL LAW PRINICPLES. NEITHER PARTY SHALL HAVE ANY NEGLIGENCE OR OTHER TORT LIABILITY TO THE OTHER ARISING FROM THIS POLICY OR TRANSACTIONS OCCURRING PURSUANT HERETO.

6.0 Shipment and Risk of Loss

Unless otherwise stated, all parts shall be shipped FOB Pan Am Imaging Inc. shipping dock, with prepaid freight at customer’s expense, and title and risk of loss shall pass to customer at that point. Unless otherwise agreed, Pan Am Imaging shall select carriers.

7.0 Return Shipping

ALL PARTS MUST BE RETURNED TO PAN AM IMAGING INC. TO INSURE PROPER CREDIT.
All Returns Must be Shipped to:

Pan Am Imaging Inc.
150 Ethel Road West
Piscataway, NJ 08854

 

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