Shipping And Returns


1.0 Exchange Policy

1.1

All exchanges, restocks and warranty returns require a valid Return Material Authorization (RMA) number. RMA numbers will be issued by Pan Am Imaging prior to the return of the item.

1.2

Exchange parts are identified at the time of sale and noted on all invoices.

1.3

A “Like and Repairable” part must be received at the Pan Am Imaging , facility within 15 days of the date of shipment. If an exchange part is not received at the Pan Am Imaging facility within 15 days of the date of shipment, the customer will be subject to additional billing (see section 1.5).

1.4

If the exchange received is not a “Like and Repairable” part, written notification will be sent to the customer requesting them to provide a “Like and Repairable” part within 7 calendar days. If one is not received within 7 days, the customer will be subject to additional billing (see section 1.5). The original part received may be returned at customer’s request and expense, or it will become the property of Pan Am Imaging after 20 days.

1.5

Additional Billing. Failure to return an exchange part within 15 days from the original date of shipment will result in an additional billing. The additional billing will be calculated as the difference between the OEM outright price and the purchase price or at Pan Am Imaging discretion.

1.6

Additional Billing Credit. If the exchange part is returned within 45 days from the original date of shipment, a credit equal to 50% of the additional billing will be issued. No credit to the additional billing will be issued for parts received after 45 days of the original date of shipment.

2.0 Restock policy

2.1

Pan Am Imaging allows the restocking of parts up to 15 days from original date of shipment.

2.2

No restock credit will be issued for consumable parts with a purchase price of $500 or less. Consumable parts are identified at the time of sale and noted on all invoices.

2.3.

All restocks require a valid RMA number to be requested within 10 days of the original shipment date. Please contact Pan Am Imaging to obtain an RMA number (valid for restocks only) prior to returning product.

2.4

All restock parts returned without a restock RMA number will be processed as an exchange part.

2.5

If the part is returned within 15 days from the original date of shipment, the following restock Fee will apply:

Un-Opened 20% restock Fee
Opened 25%restock Fee
After 20 Days No credit; part processed as an exchange

 

[Warranty Policy, cont'd.]